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Faq

Sleep

The brain uses significantly less energy during sleep than it does when awake. During sleep the body is not in a state to respond to the stimuli quickly or even perceive it. While sleeping most of the body’s systems are in a repair mode, helping to restore the immune, nervous, skeletal, and muscular systems.

Studies show that every hour of sleep deprivation below 8 hours for adults results in a 25% loss in productivity. Six hours of sleep or less lowers our resistance to viral infections by 50%. Six hours of continuous sleep is more restorative than eight hours of interrupted sleep.

Yes. An average human being ideally spends 1/3rd of his life (8 hours per day) asleep, and the mattress has the potential either to encourage sleep or rob you of sleep. Whether your mattress is a sleep friend or a sleep foe can determine how refreshed you feel in the morning. If you’re tossing and turning more at night or if you’re waking up feeling stiff or sore after a night’s sleep, it could be a sign that your current mattress is no longer the best for you.

Sleeping on a comfortable mattress is the easiest way of ensuring a full night’s sleep. A comfortable mattress will avoid back pain, which can severely affect the quality of life of older people. Also a comfortable sleep can help rejuvenate your body completely to handle the mental and physical stress for the day.

A more comfortable and a good mattress will also lead to lower stress levels in all types of people, as one of the main reasons for stress are lack of sleep.

According to most medical experts, the best position to sleep in for black pain is the supine position in which the sleeper lays on the back with a pillow placed under your knees which helps maintain the curve of the spine better.

Pillows provide support to your neck and upper back which is one of the most important roles they play in improving your sleep. Proper support to your body, particularly the neck and spine is much needed in maintaining the alignment of your spine reducing pressure points.

Types of Mattresses

  • King sizes :84×72,78×72,75×72,72×72
  • Queen sizes : 78×60,75×60 & 72×60
  • Twin sizes : 78×48,75×48 & 72×48
  • Single sizes: 78×36,75×36 & 72×36
  • There is a tolerance of ± 12mm in length and 6mm in width on standard sizes based on the amount of padding and type of construction.
  • We are always happy to create custom or special-size mattresses
  • Contact your nearest retailer or write to us, and we should be able to accommodate your request
  • It is suggested to factor in a longer delivery lead time for customised mattresses

There are different types of mattresses available which range from innerspring, memory foam, latex, hybrid mattresses and many others. Each type of mattress has varying material firmness and durability.

A medium-firm mattress with material memory foam or latex is generally the best when it comes to selecting the best mattress for your back pain. This type of mattress provides the required support, comfort and pressure relief with proper spinal alignment to the back. This helps in healthy spinal alignment, followed by proper blood circulation and pain alleviation by evenly distributing the body weight.

Latex is known as the most durable type of mattress which can last up to 20 years. They are long-lasting and durable as they are made from natural material which is more strong and resistant to dust mites.

Mattress Selection

A good mattress provides the right combination of “support” and “comfort”. Correct support is essential for a healthy body. A good mattress will gently support your body at all points and keep your spine in the same shape as a person with good standing posture. When trying mattresses, pay special attention to your shoulders, hips and lower back, the heaviest parts of your body.
  • The answer is a matter of individual preference. What’s best for me may not be best for you. When it comes to mattresses, there is no one-size-fits-all. After all, we’re all built differently and have different comfort and support preferences, so why would the same mattress be “best” for all of us?
  • To determine the mattress that’s best for you, we recommend using the process of TRIALS & elimination to weed out the ones you don’t like.

The best way to try a mattress is to take the “SLEEP Test”:

  • Select a mattress
  • Lie down in your sleep position
  • Evaluate the level of comfort and support
  • Educate yourself about each selection
  • Partners should try each mattress together
  • Don’t be embarrassed. You don’t think twice about test driving a car, and you shouldn’t think twice about “SLEEP Testing” a mattress. Lie down on the mattress for several minutes and assess how well it provides support and how comfortable it is for you.
  1. Mattress Life/ Durability – It is generally recommended to go for a mattress which offers a good warranty period; even if it means investing slightly more at the time of purchase
  2. Mattress Material Type – Mattresses can essentially be categorised into a) Coir; b) Foam; c) Spring; d) Hybrid (combination) based on the material used inside
  3. Firmness – Depending on the materials used, and the configuration of different layers; a mattress Firmness can be classified as a) Soft; b) Firm; c) Extra Firm. Each individual may have a different preference for the firmness/softness that they want from their mattress; in other words
  4. Sleeping postures – Every individual has their own unique sleeping posture. Some prefer to sleep on their sides, where as some are strictly back or stomach sleepers. However, most people are combination sleepers. While testing the mattress before purchase, make sure to try all sleep postures
  5. Body Weight – Depending on your body weight, you may need to decide whether to go for a firmer/softer mattress; and also the thickness of the mattress. As a thumb rule, heavier individuals should opt for a thicker & firmer mattress; which can offer them the desired level of support
  6. Breathability – The last and often neglected point to consider is the breathability of the mattress; which has a huge impact in how hot/cold you may feel when you sleep, and also on the long term hygiene of the mattress (remember – we often tend to use the same mattress for years at a time, so maintaining its hygiene is of paramount importance). Generally, natural materials such as coir, latex, etc. are more breathable and hence recommended for healthy sleep
  1. Mattress is over 7 years old
  2. Not feeling rested when you wake up
  3. You wake up with aches and pains and holding the back
  4. Visible and noticeable sagging
  5. Other places feel more comfortable than your own bed

Sleep Accessories

YES, having the right pillow is as important as having the right mattress. If you are not sleeping well, or you wake up with a stiff neck or upper back, or if you keep changing your head position frequently at night, chances are that you don’t have the right pillow.
The right pillow can make a difference in your sleep. So, here are a few guidelines that may be helpful to you when choosing the firmness that is right for you. The goal of a “perfect fitting” sleeping pillow is to relieve stress on the neck. So we recommend A Soft Pillow for stomach sleeping. A Medium Pillow for back sleeping. A Firm Pillow for side sleeping, unless you are petite. If you are a petite side sleeper, a medium pillow may be a better choice.
Fibre and foam pillows both have their own unique advantages. It is a matter of personal preference what one likes better. The ideal fibre pillow uses fine siliconised fibers where as the ideal foam pillows use high quality super soft grade foam. Memory foam pillows are the best when it comes to perfectly aligning the neck and the spine in the sleeping positions, hence they are recommended.
The average pillow lasts for two to three years, even though foam pillows are generally effective for only two years. If your back, neck, knees, or ankles are sore when you wake up in the morning, it may be time for a new pillow. In addition, many people want a new pillow when their current pillow is especially lumpy or especially stained, though dirt on your pillow does not impact your sleeping comfort.
A mattress protector is a removable type of bedding top of a mattress. The right mattress protector can provide protection from microorganisms, allergens, and dust mites. For someone looking for a better sleep solution, a mattress protector might work wonders.
  1. Keeps the mattress clean & dry
  2. Keeps the mattress feeling in “like new” condition for longer
  3. Helps prevent dust mite allergies from acting up
  4. Helps protect the warranty

Product Warranty

Centuary Mattress provides a warranty against any manufacturing defect, which can range from 1 to 10 years, depending on the collection from which you purchase your product.

To claim the warranty on your Centuary mattress, visit the “warranty claim” section on the website. Fill out the form enter the purchasing date, and provide the asked personal details. Upload the invoice and specify the model or product. Describe the nature of the defect and attach the required images or video if necessary. Once completed submit the form for review.
To register your product warranty with Centuary Mattress visit the registration section and complete the form by providing the details asked. Then mention the purchase details and a photo of the invoice. Once you are done with the form submission you will receive a warranty registration number which you can use to claim any future warranty.
Centuary mattresses come with a 1 to 10-year warranty covering manufacturing defects, starting from the purchase date. The warranty is ‘carry-in,’ requiring the customer to bring the mattress to the dealer for a replacement. It covers sagging beyond 1.5 inches for 5-inch mattresses and beyond 1 inch for 4-inch ones. Warranty excludes issues like mishandling, liquid damage, heat exposure, or improper placement. Claims require an invoice, and a pro-rata warranty applies after the first year. On-site inspections are available for an extra fee, but no replacement is provided during repairs.

Return Policy

Yes, customers can file complaints about manufacturing defects or wrong delivery within 48 hours of getting the mattress. If the complaint is valid, Centuary Mattress will replace the product; however, complaints received after 48 hours of purchase will be handled under warranty claims.

Yes, replacement of product is available if the product received is defeated or wrong and is reported within 48 hours of delivery. Centuary Mattress offers free replacement. However, if the same model is not available at the time of replacement then a higher specification model can be chosen by the customer and the difference can be paid.

Order cancellations are available for all purchases made online on the website of Centuary Mattress. However, the cancellation requests should be made within 12 hours of placing the order. Refunds will be processed within 15 business days once the cancellation is approved.

No, there is no return or exchange available for custom-size mattresses unless there is a manufacturing defect.

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